Frequently Asked Questions
Do you accept personal customized requests?
We ensure to provide as many exclusive design as possible on our website. If you couldn't find the design you like or have a need of unique customization, please contact us via this form.
Don't forget to share us the item's name of your interest. Our team will review and give further support regarding your request.
When will I receive my order?
Our items are made-to-order products, they normally take 6-12 business days for the processing stage.
For more information about our Shipping time, please check the details here.
The shipping notice with tracking information will be sent to your order email from which you can easily track its route. Please kindly check the spam/junk folder as well in case it isn’t in your inbox. The ETA might be shown on the tracking link when your package is shipped.
Note: In the high seasonal demands, production and delivery times might be delayed by up to 5 business days more than the standard time frame.
How can I pay for my order?
We offer safe shopping and accept payment via PayPal, Credit card (such asVISA, MASTER CARD, AMERICAN EXPRESS, DISCOVERY, etc.). Therefore you can choose the most suitable one for you.All products are set in US Dollar, please check the convert rate before completing the order.
Will my card's information be safe?
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy)
How do I use my discount code?
Just a few steps to save on your order:
Step 1: Add the item to your cart
Step 2: Click on the Checkout button (or Secure Checkout for PC/Laptop)
Step 3: Fill in your shipping information and Continue to Payment section
Step 4: Insert your discount code in the Gift Card or Discount Code box.
(Click APPLY then if you are using a Computer/Laptop)
Step 5: Proceed with other checkout steps
*Please note that only ONE discount code can be applied per order.
What if I receive a damaged/defective item?
We're sorry you received a parcel with damaged/broken/defective items! Here’s what you need to do:
- It's not recommended to use the product for better inspection.
- Promptly contact us here:
- Tell us about your problem(s)
- Don't forget to attach photos/videos that show the defect/damage condition for better support.
- Shipping lable showing the tracking number
We will give our best to assist. Meanwhile, please refer to our Refund Policy here for further information.